Employee Services Lead

Date Posted: Posted30+ hari yang lalu
Salary:
GO-JEK
Jakarta
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Job Description

Location

Jakarta

Work Type

Permanent

Application Posted

August 16, 2021

About the Role
The Employee Services Lead will oversee and support the HR Operations functions, ensuring the excellent service is delivering to our employees and stakeholders.

What You Will Do

  • Hands-on management on delivering excellent customer service experience for our employee
  • Consistently meet service standards and make improvement in areas where necessary
  • Management of the employee service platforms: tech support, employee relations, user community, employee training, employee satisfaction

What You Will Need

  • Excellent knowledge of management methods and techniques to think and react strategically on critical situation
  • Strong customer-facing and communication skills, advanced troubleshooting and multi-tasking skills
  • Skilled oral and written communication and cross-regional communication experience
  • Excellent proficiency in both Bahasa Indonesia and English
  • Good in Microsoft Office (Word, Excel, Power Point) - mail merge, lookup, pivot
  • Strong analytical, problem-solving skills, time management
  • Strong supervisory and leadership skills
About the Team As part of the People and Culture team, our purpose and our focus has always been always putting people first. Treat people as Human first, by listening to their needs and treating them with respect. Ensure that the process and technology we use helps maintain and build human connection at scale. We want to be co-creators in shaping the right workplace, culture and leaders for the future of GOJEK and help shape the direction of what we believe is the right way in treating our people.

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Job Detail

  • Job Id
    031503faf1cc5f82
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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