Baru Head, CCIB Acc Services & Strategic Initiative

Date Posted: 6 hari yang lalu

Salary:

Jakarta

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Job Description

Job: Operations Primary Location: Asia-Indonesia-Jakarta Schedule: Full-time Employee Status: Permanent Posting Date: 06/Oct/2021, 6:15:43 AM Unposting Date: Ongoing About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Take personal responsibility for understanding the risk and compliance requirements of CCIB Acct Services Indonesia. Understand and comply with applicable laws and regulations, the Groups policies, procedures, and the Group Code of Conduct. Effectively identify, escalate, mitigate and resolve risk and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with.

Strategy

Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct
Support CCIB Business strategy to growth the portfolio and any related to operation part especially Acct Services
Proactive identification and reporting of risks and concerns related with CCIB Acct Services
Prompt and decisive action when any risk and compliance weaknesses become apparent, addressing them in an appropriate timeframe, escalating where necessary, having carefully understood what happened and why
Partner with the Indonesia Head Ops and Client Journey Head in developing and fine-tuning strategy for create improvement strategy to embrace improvement habit within processing and function
Managing execution of Operations projects running by COO office which impact client journey and workflows. This will take part as PM for improvement initiative and coordinate to manage the process and delivery on target.
Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principles

Business

Work closely with the CCIB Business team to have same understanding to execute strategic points especially related with CCIB Acct Services.
Provide support for key points that deliver by COO Office which related with CCIB Acct Services to maintain People, Cost and Budget.
Provide support and guidance, often hands-on, to countries where their scale doesn’t support local subject-matter expertise.
Together with all Ops Head and Head of Client Journey to create and execute improvement within operation area.

Processes

Client Service

Manage production for CCIB Account Services as per COT that being agreed with business
Take responsive and responsibility for any complain related with CCIB Acct Services
Implement improvement for increase service of client especially for Turn Around Time (TAT)
Support initiative for developing any program or product which present excellent service for the clients
Manage all complains and issues in GEMS without any pending

Lean Administration. Improve efficiency and client service in Operations, establish a sustainable Lean Administration capability. Leading indicators:

Mandatory 1 new project completed in every team for improvement and effectiveness
1 Trained facilitator in every team
1 Fulltime lead coordinator in every dept
Regular shop floor meetings in all teams

Reduce Complexity

People and Talent

Control Voluntary Attrition 1% of Employed Workers
Limit Attrition from 1 and 2 raters
Implement Job rotation within/across unit
Open communication with team for any progress with their performance

Risk Management

Reduce Operational losses due to operations errors
Zero Tolerance on overdue audit items - No. of overdue audit items
Comply with the procedure and policy in Production Line
Establish secure control for confidential data in Lending Operation environment
Ensure Local DOI should align with GDOI, which if any gap happen it should be recorded in Country Addendum (CA)

Governance

Audits achieving MCA rating Advanced/Established
Drive 100% Commitment to Code of Conduct
Monitor e-learning and mandatory training for not miss including team
Not breach for 1% for ops error in each area
Perform any necessary action to improve quality and build robust process in production
Manage DOI as per current implementation process and perform review as per target date
Manage issues and projects with Target Time which listed in Lending Operation
Ensure new policy or procedure will be implemented as per target date
Ensure new procedure and update from Group and Country Business will implement as per target date

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Indonesia, Global Lending Services to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Regulator of Indonesia : Bank Indonesia and Otoritas Jasa Keuangan.
Serve as a Director of the Board of CCIB Business Team
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key Stakeholders

SCB Indonesia CCIB Business Team
SCB Indonesia Compliance Team
SCB Indonesia Legal Team
SCB ASEAN Regional Risk and Control Team

Our Ideal Candidate

LSPP Level 3
Understanding Process for Lending Corporate
Leadership Management
Understanding Management Budget and Cost Ops
Skill of Project Management
Operation Risk Management
Understanding Process for Lending Corporate

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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Job Detail

Job Id

03c431ef5c4c7c84
Location

Jakarta
Company

Standard Chartered
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female