Date Posted:

Salary:

Key responsibilities:

Responsible for all Customer Service activities assigned in Ocean and Logistics and Services (LnS) under the vertical of Online, Chemical and Industrial in Single Carrier team
Placing Customer Experience on top of the agenda by ensuring seamless end-to-end service
Manage and support the team member and drives their performance, especially on the Customer
Experience delivery through high-quality data to set
Build strong relationship with key customers and internal stakeholders
Drives Self Service adoption for customers not only for Online vertical but other verticals too

Example of Accountabilities:

Monitor all activities handled in association with Ocean and LnS (Trucking, Customs Clearance, & Booking Service) within the scope of Single Carrier ensuring it’s performed as per standard operation process
Own the customer experience by ensuring end-to-end shipment (Ocean, Trucking, Custom Clearance and Booking Services) is performed within customer requirement
Monitor performance; drive continues improvement of process performance; and recommend solutions to improve processes flow in order to achieve more efficient and/or cost saving processes
Actively support/contribute to global or local initiatives/projects and shared view to management
Drives commercial intelligence and customer centricity mindset within own team
Develop a professional and Customer-Centric team through role modelling, leadership and coachings
Attend regular or ad-hoc joint sales calls with Sales team to create stickiness with customers, build stronger customer relationship, understand customers’ business better and identify new business opportunities
Build awareness to customers to intuitively do business online through Maersk web or other IT environment
Create an engaged team that understand customers’ business and continuously improves
Quality coaching

Customer Service Teamleader – Ocean