Customer Service Manager

Date Posted: Posted30+ hari yang lalu

Salary:

Jakarta

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Job Description

Ensure customer satisfaction (CSAT) score excellence

Create and adjust customer service procedures and guideline

Capture fraud indicates transaction and develop preventive system to avoid.

Develop and maintain solid Customer Services and organize split team

Maintain good relationship with internal and external stakeholders

Liaise with other departments for solve any issues to make sure customer satisfaction high

Liaise with external parties including merchant and 3PL regarding the customer satisfaction

Provide daily, weekly and monthly report for customer services team and provide insights to improve customer satisfaction
Hands-on experience and good knowledge in E-Commerce customer services

Hands on experience with analyzing daily data and identifying solutions

Agile to optimized customer experience

Excellent verbal and written communication

Excellent on supporting and training team

Ability to work under pressure and handle multiple tasks

BA in any field from a respectable university

Fluent in English both oral and written is a must

Familiar with Zendesk/ salesforce/ JIRA ticketing system

Familiar with CSAT and NPS score

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Job Detail

Job Id

0e05895c6d11c51d
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female