Call Center Agent

Date Posted: EmployerAktif 3 hari yang lalu
Salary:
Jakarta

Job Description

Influx‌ ‌is‌ ‌a‌ ‌growing‌ ‌and‌ ‌profitable‌ ‌startup‌ ‌providing‌ ‌customer‌ ‌support‌ ‌for‌ ‌brands‌ ‌and‌ ‌tech‌ ‌companies‌ ‌on-demand,‌ ‌24/7,‌ ‌every‌ ‌day‌ ‌of‌ ‌the‌ ‌year.‌ ‌
To‌ ‌achieve‌ ‌this,‌ ‌our‌ ‌operation‌ ‌includes‌ ‌agents‌ ‌and‌ ‌managers‌ ‌working‌ ‌around‌ ‌the‌ ‌globe.‌ ‌Our‌ ‌head‌ ‌office‌ ‌is‌ ‌in‌ ‌Australia,‌ ‌and‌ ‌we‌ ‌currently‌ ‌have‌ ‌more‌ ‌than‌ ‌800‌ ‌people‌ ‌around‌ ‌the‌ ‌world.‌ ‌

‌

We’re‌ ‌looking‌ ‌for‌ ‌detail-oriented‌ ‌and‌ ‌thoughtful‌ ‌people‌ ‌in‌ ‌Indonesia ‌to‌ ‌join‌ ‌our‌ ‌team.‌ ‌You’ll‌ ‌be‌ ‌tasked‌ ‌with‌ ‌answering‌ ‌customer‌ ‌questions‌ ‌through‌ ‌phone‌ ‌calls‌ ‌and‌ ‌video‌ ‌calls,‌ ‌and‌ ‌need‌ ‌to‌ ‌be‌ ‌able‌ ‌to‌ ‌think‌ ‌on‌ ‌your‌ ‌feet,‌ ‌communicate‌ ‌clearly‌ ‌and‌ ‌effectively,‌ ‌and‌ ‌empathize‌ ‌with‌ ‌customers‌ ‌who‌ ‌are‌ ‌struggling‌ ‌to‌ ‌solve‌ ‌a‌ ‌problem.‌ ‌

‌

Seniority‌ ‌Level‌ ‌

Entry-level‌ ‌

Employment‌ ‌Type‌ ‌

Full-time‌ ‌only,‌ ‌44‌ ‌hours‌ ‌per‌ ‌week.‌ ‌

Requirements‌ ‌

  • We‌ ‌don’t‌ ‌have‌ ‌any‌ ‌requirements‌ ‌on‌ ‌age‌ ‌or‌ ‌educational ‌background!‌
  • Excellent‌ ‌written‌ ‌and‌ ‌verbal‌ ‌English‌ ‌communication‌ ‌skills‌ ‌
  • Strong‌ ‌problem-solving‌ ‌skills‌ ‌
  • Sense‌ ‌of‌ ‌humor ‌

Benefits‌ ‌

  • This‌ ‌is‌ ‌a‌ ‌fully‌ ‌remote‌ ‌position,‌ ‌and‌ ‌you‌ ‌will‌ ‌be‌ ‌working‌ ‌from‌ ‌home‌ ‌ ‌
  • Work‌ ‌with‌ ‌clients‌ ‌in‌ ‌the‌ ‌USA,‌ ‌EU‌ ‌, and‌ ‌elsewhere‌ ‌
  • Work‌ ‌with,‌ ‌and‌ ‌learn‌ ‌from,‌ ‌high-performing‌ ‌international‌ ‌colleagues‌ ‌

Duties‌ ‌

  • Communicate‌ ‌effectively‌ ‌via‌ ‌phone‌ ‌calls‌ ‌and‌ ‌video‌ ‌calls‌ ‌with‌ ‌our‌ ‌customer‌ ‌ ‌
  • Diagnose‌ ‌and‌ ‌solve‌ ‌the‌ ‌customers’‌ ‌problems‌ ‌
  • Coordinate‌ ‌effectively‌ ‌with‌ ‌peers‌ ‌and‌ ‌your‌ ‌manager‌ ‌
  • Contribute‌ ‌to‌ ‌a‌ ‌high-performance‌ ‌and‌ ‌friendly‌ ‌workplace‌ ‌culture‌ ‌

‌

Interested?‌ ‌Click apply!

Job Types: Full-time, Contract

COVID-19 considerations:
This is a work-from-home job.

Education:

  • D1-D4 (Preferred)

Experience:

  • Customer Support: 1 year (Preferred)

Language:

  • English (Required)

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Job Detail

  • Job Id
    0f46acfa6b44b86f
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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