Customer Experience Agent - (LTVplus)
We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.
We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.
We are actively looking to hire a qualified candidate to help growth and improve customer success. The Customer Service Agent position is designed to help new and existing clients with producing seamless and professional customer service.
Responsibilities:
1-2 Years experience as a customer service agent in the contact centre/BPO industry
Maintain a positive, empathetic and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through online portals/systems
Acknowledge and resolve customer complaints.
Serve as product expert to support customer needs
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Provide amazing customer service!
Requirements:
Fluent in English and Bahasa, both written and spoken.
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms
1-2 years of experience in Customer Support
Experience in handling E-commerce/Saas businesses is a plus
Experience working remotely is a plus
Have handled customer support needs of US/UK clients
Has great problem solving skills
Can work with minimum supervision
Open to working in shifts
Has a conducive remote working environment
Has a stable internet connection, hardware and power – with backups in case of outages
Amazing personality!
System Knowledge/Experience:
Zendesk
Gorgias
LiveChat
Shopify
Hubspot
HelpScout
Equipment:
8gb RAM and Core i3 above or equivalent processor (required)
Stable internet connection - 15 +mbps
Has a stable internet connection, hardware and power – with backups in case of outages
Benefits:
Remote (Work from Home) setup
Paid time off (Annual leave) and Sick Leave
Maternity and Paternity Leave
Online/virtual Upskill and Knowledge sharing sessions
Online / Virtual social events daily (Fitness Class, dance class, Coffee breaks, Karaoke and Café Friyay)
Health Stipend
Full-time
DepartmentCustomer Service
LocationIndonesia/Gunung Putri
https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.
