Baru Assistant Front Office Manager

Date Posted: Posted3 hari yang lalu

Salary:

Jakarta

Job Description

Assists Front Office Manager to direct, lead and co-ordinates overall activities of the Front Office.
Maximizes room and related revenues with the existing salable rooms using the Yield Management technique.
Assists Front Office Manager for the entire operation, staffing and equipment of the Front Office.
Assists to delegate to and supervises all Managerial staff within the Department and assist them in preparing work schedules.
Confirms to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time.
Assists to prepare the annual capital and operating budgets for the Department and ensure departmental expenditure is kept within budget by presenting the P & L for the Department on a monthly basis.
Handles and resolves all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel.
Through close supervision recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs.

Work Experience

Benefits