The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citiâs policiesâ¦
Mengerti Flow Call center dan menghitung dan menganalisa Service Level.
Mengerti Flow case Non Voice.
Bertugas dalam menjaga operasional contact center. prosesâ¦
AREAS OF RESPONSIBILITY: Initiate, define, plan, communicate and follow up any improvement project related Breakdown time reduction for critical equipment.