Baru Solution & Support Engineer

Date Posted: 2 hari yang lalu
Salary:
Yogyakarta
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Job Description

Qiscus is a multichannel conversational platform that helps businesses embrace the new expectations of excellent Customer Experience (CX) through the ability to engage in timely conversations at scale. The Solution and Support Engineer will play the important role of boosting our clients’ trust and enhancing customer experience (CX) by assisting clients in resolving technical issues through clear explainations of technical details. Therefore, we are looking for a person who possesses great problem-solving and communication skills to provide timely and accurate solutions to our clients' queries to do with technical issues.

Responsibilities:
Ask clients targeted questions to quickly understand the root cause of any issue or problem with Qiscus products

Properly escalate unresolved issues to appropriate internal teams

Refer to internal database or external resources to provide accurate tech solutions

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Assist clients in resolving editorial reviews, including providing constructive feedback

Requirements :
Experienced in Solution and Support or similar roles

Preferably from Information Technology or Computer Science background OR a relevant major

Good understanding of computer systems, mobile devices and other tech products

Good programming skills in one or more of the following: Perl, Python, Ruby, Bash, Java and others

Possess the ability to diagnose and troubleshoot basic technical issues

Have excellent problem-solving and communication skills

Possess the ability to provide step-by-step technical help, both written and verbal

Fluent in both Bahasa Indonesia and English (written and spoken)

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Job Detail

  • Job Id
    16fc350466eb4d56
  • Location
    Yogyakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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