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Job Description

Shangri-La Hotel, Surabaya

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.

“To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La’s special kind of hospitality. Hospitality from the heart.”

A refined oasis of quietude right in the heart of the city, Shangri-La Hotel, Surabaya presents a traditional sense of luxury with timeless Javanese style and warm Indonesian hospitality. Featuring 380 elegant guest rooms and suites, many with stunning panoramic views, the hotel presents a sophisticated ambience in its unique contemporary yet culturally relevant room décor as well as in the exquisite dining venues. Be it for business or leisure, Shangri-La Hotel, Surabaya is the ideal home.

We are looking for Front Office Manager

As a Front Office Manager we rely on you to

Ensure smooth efficient guest services at all times
Lead the best loved performing team by the guest
Provide a best-fit solution to fulfil the customer needs
Assist in enhancing the guest satisfaction scores of the hotel
Collate and analyse the forecast for front office & flawless coordination with Housekeeping
Review Key assumptions, ATR and occupancy monthly, analyse variances
Develop and implement action plans to maximise performance and profitability
Work closely with Sales & Marketing and Reservations team

We are looking for someone who:
Takes pride in being a hotelier
Preferably comes from a hotel-related education background
Preferably has relevant experience with an International 5* Hotel Group
Is self-driven, goal-oriented, willing to challenge the status quo
Upholds professional values, ethics and integrity at all times
Enjoys working as part of a team
Demonstrated strong leadership competencies
Communicates and writes with fluency in English (as well as the local language)
Has strong interpersonal and communication skills
Able to communicates in other language is an advantage

Note: local package applied

If you are the right person, what are you waiting for? go to the following link!

http://www.shangri-la.com/corporate/careers

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Job Detail

  • Job Id
    193f4b13d8926e96
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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