Operations - Customer Operations Trainer

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta

Job Description

DepartmentOperations LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Develop curriculum to support classroom and non-classroom training which also includes regular refreshment training
  • Conduct routine calibration with respective divisions to ensure the project's objectives
  • Conduct timely constructive feedback and counselling of the trainees
  • Design and evaluate training material for technical/soft skills training
  • Arrange and deliver operation training, both for new hires and existing customer services
  • Responsible for the training administration and report
Requirements:
  • Diploma or higher degree from a reputable university
  • At least 1-year experience as a Trainer or Curriculum Developer in Customer Service or Corporate Industries
  • Strong knowledge in digital user interaction, experience in creating a learning management system
  • Driven and motivated, strong learner trait
  • Experience working with products that include gamification features, student calibration, mastery, evaluation, progress visualization, and knowledge retention
  • Strong skills in communication, adaptability, organizational, and research

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Job Detail

  • Job Id
    1bfe80d2d420ad5b
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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