Job Description

Location Jakarta Work Type Permanent Application Posted October 22, 2021

About the Role


If you’re a seasoned researcher who wants to make meaningful impacts for merchants (starting from micro, small-medium, and also enterprises) then we’re looking for you! As our Senior Researcher, you’ll be part of the Commerce Enablement stream at GoTo Financial that directly impacts the team’s marketing and business strategy. You’ll play an instrumental role to influence the company’s way in making marketing and communication strategies through users’ insights.


You’ll be responsible for defining, leading, interpreting, and socializing insights that lead to innovations. For this role, the business and marketing team will be your main working companions. Join us and you’ll have plenty of opportunities to flex your qualitative, quantitative, analytical, and problem-solving skills while getting us even closer in building the most preferred commercial solutions for merchants.



What You Will Do

  • Independently manage & execute market/marketing research projects end-to-end from scoping work, advising on suitable methodologies, designing and executing research plans, and socializing insights to the stakeholders (eg. Competitive Analysis, U&A study, Tone of voice & Marketing Concept Testing Study, Pricing Study, Conjoint Study, etc.)
  • Lead the scoping of research and be accountable for research results and roadmaps for your business counterparts, mainly the marketing team, along with the business, product, and design, to come up with strategies to achieve the group’s objectives.
  • Be the owner of scoping work, negotiating terms, and otherwise handling vendors.
  • Integrate data sources and analytic processes to produce meaningful insights in a high-quality report.
  • Engage with key internal and external stakeholders to fine-tune methodology and results
  • Problem-solving will be your daily task, finding loopholes in the system and seeking creative solutions to improve our product/strategy.
  • Identify ways to improve merchants’ experience with our products and marketing approaches

What You Will Need

  • At least 4 years of experience or more in the field of Market and Marketing Research, knowledge in User Experience (UX) Research is a plus
  • Mastery in hybrid research methods with experience in qualitative and quantitative research methods (more exposure in qualitative projects is preferable, but quant exposure is a great plus)
  • Great project management skills in designing, executing, and delivering research independently from start to finish
  • Understanding in especially marketing and branding processes, business, product management, design strategy and data team so that be able to collaborate effectively with those teams
  • Ability to operate in a self-directed culture and fluency in navigating uncertainty
  • Superb communication, storytelling and influencing skills to work with different levels of stakeholders and users in English and Bahasa Indonesia (written and verbal)
  • Great empathy to connect with stakeholders and users with various background and openness to learning from and sharing your skill set with others
  • Exposure in e-commerce, point-of-sales products, and industries related to MSME merchants are a big plus

About the Team

Commerce Enablement Research Team, as a part of the greater Gojek Research & Insights organization, consists of product and market researchers that’s based in the SEA region. Products under the Commerce Enablement team include: POS system (MOKA and GoKasir), GoStore and Selly Keyboard. The gist of our role is to embrace cross-learning and innovative practice by ways of merging qualitative, quantitative, analytical, and business research methods.

The team consists of 3 team members who genuinely love diving head-first into a good research and analysis challenge, and end up having a lot of fun together in the process. When not doing research, we do a lot of draw battle games with our designer colleagues, having mini book/film club chats, doing plank challenges, and other variety of fun things. Join our team to have some fun together :)

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Job Detail

  • Job Id
    1d608d08cb07fd2d
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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