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Job Description

Job Description:

Role and Responsibilities

  • Provides software, hardware and networking support for desktops, printers, scanners, Handheld devices etc. .
  • Installs, maintains, troubleshoot and repair PCs, Printers and associated software, networks peripherals.
  • Install Antivirus, applications, software’s and related updates/patches.
  • Coordination with different vendors for hardware, services and to setup new customer sites
  • Good knowledge on ITSM Asset management (Software & Hardware)
  • Preventive maintenance of IT equipment’s (Desktops, printers, scanners, handheld & network devices etc.)
  • Maintains, troubleshoots, and repairs audio / video / teleconferencing equipment.
  • Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 10.
  • Providing client facing onsite deskside support. in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.
  • Good knowledge in ITSM tools like ManageEngine SDP, DC, ServiceNow etc.
  • Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
  • General knowledge of POS & BOS hardware and software including basic knowledge of Microsoft applications, SAP etc.
  • Support Windows 10, in a Domain Environment Active Directory 2FA, VPN. Chat.
  • Ensures customer satisfaction throughout the service delivery transaction.

Skills Required:

  • Completion of industry standard training and certifications for warranty repair of Tier 1 (Hewlett Packard Enterprise, Dell, Lenovo and Apple) end user hardware to allow for execution of warranty repair, warranty parts ordering, and defective part return.
  • Working technical knowledge of standard (Window and iOS) operating systems and Commercial Off-the-Shelf (COTS) software to allow for resolution of software application issues or full rebuild of the PC (image, applications & client data) using client specific documentation provided by Hewlett Packard Enterprise. Additionally includes resolution of issues with client specific applications using Hewlett Packard Enterprise provided Knowledge articles.
  • Customer facing soft skills
  • Strong verbal and written communication skills
  • Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT and business issues.
  • Works on problems/projects of moderately medium-complex scope.
  • Exercises independent judgment within defined practices and procedures to determine appropriate action.
  • Acts as an informed team member providing analysis of information and limited project direction input.
  • Follows established guidelines and interprets policies.
  • Evaluates unique circumstances and makes recommendations.
  • Coordination with different vendors for hardware, services and to setup new sites
  • Good knowledge on ITSM Asset management (Software & Hardware)
  • General knowledge of POS & BOS hardware and software including basic knowledge of Microsoft applications, SAP etc.
  • Preventive maintenance of IT equipment’s (Desktops, printers, scanners, handheld & network devices etc.)
  • Good knowledge in ITSM tools like ManageEngine SDP, DC, ServiceNow etc.
  • Years of experience: Intermediate is Typically 3-5 years of experience

DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world’s most mission-critical IT systems.

Our services across DXC’s Enterprise Technology Stack mirror how customers think about their traditional and digital IT needs: Modern Workplace, IT Outsourcing, Cloud, Security, Applications, Analytics and Engineering, and Business Process Outsourcing (BPO) including Insurance Business Processes as a Service (BPaaS). When our customers want to transform their businesses, they turn to us. We have extensive knowledge of their IT estates and the unique ability to deliver each layer of the stack.

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Job Detail

  • Job Id
    1f97e9bc1d95c59d
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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