Baru Manager

Date Posted: 6 hari yang lalu
Salary:
Jakarta

Job Description

Job Req Number: 39260
Time Type: Full Time


Overview


The role of Country 4PL OKAM represents the senior figurehead of the 4PL Control Tower in-country, and as such this position is the key representative in front of the customer (customer local sourcing team, customer markets (consignee), their factories and vendors and all of customer’s nominated service providers. The role requires high level of communication skill, understanding of customer operating model, KPI and performance management to respective Logistics Services Providers (LSPs).

This position requires close collaboration with Global Control Tower(s) based in Manila and the customer’s origin & destination logistics operation. The main purpose of the position is to ensure a smooth on-the-ground collaboration of vendor related activities based on defined SOP procedures and to act as main point of escalation in local execution of 4PL operation supporting the Global / Regional Key Account Management Team.

The role will be responsible for local country LSPs onboarding as well as new vendor training in collaborations with the Global 4PL Key Account Management Team and customer global logistics team. The Country 4PL Key Account Manager will have a functional reporting line to the Global 4PL Origin Services Manager, based in Asia and administrative reporting line to country DSV A/S product organization.


Job Description


  • Drive for continuous improvement and performance management for control tower activities
  • Act as an extended arms of customer global logistics team and 4PL global account manager
  • Act as a central point of escalation for the customer sourcing, markets (consignee), vendors, carriers, and 2PL’s.
  • Ensure close collaboration with external parties including vendors, air & ocean carriers, 2PL’s and customer origin sourcing, global logistics and markets team
  • Focus on customer and vendor satisfaction, that their needs and requirements are being met.
  • Collaborate closely with global account management team and global control tower
  • Conduct trainings for new vendors and provide refresher trainings for existing suppliers
  • Join monthly and quarterly performance reviews with customer, carriers and 2PL’s
  • Ensure operational excellence for in-country operational activities which covers vendor original documentation collect, print/release of FCR, vendor invoice issuance and collection of money from vendor, payment to local carriers and 2PL’s
  • Ensure issues Support the Global Account Management team to identify and implement Continuous Improvement Initiatives
  • Effectively manage any issues that arise to resolve them before they are escalated, and learnings are incorporated to avoid reoccurrence.

Qualification


  • Comprehensive understanding of customer requirements in terms of information flow, operation, customer business model, transportation, CFS, ocean, sea and air operations
  • Broad knowledge in freight forwarding, logistics and supply chain solutions (processes, products & IT solutions)
  • Understanding or experience in Control Tower, 4PL concept as well as Purchase Order Management
  • Excellent communication & interpersonal traits in the areas of presentation skills.
  • Strong analytical and problem solving skills
  • Leadership skill and can lead the local operations team
  • Minimum 5 years professional experience in transportation, logistics or supply chain management industry
  • Fluent in English is mandatory (written and spoken)
  • Advanced integration experience (e.g. XML, ANSI X12), exposure to API is a plus
  • Advanced understanding of Microsoft Office application (Word, Excel and PowerPoint)

DSV – Global Transport and Logistics


DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com

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Job Detail

  • Job Id
    21b6ca7ae29c0faf
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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