Baru Analyst, CET

Date Posted: Posted5 hari yang lalu
Salary:
Jakarta
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Job Description

Job: Operations Primary Location: Asia-Indonesia-Jakarta Schedule: Full-time Employee Status: Permanent Posting Date: 03/Jan/2022, 9:03:38 PM Unposting Date: 09/Jan/2022, 5:59:00 PM About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Business

  • Provide second level client support to resolve technical operating problems by conducting investigations, rectifying errors, including phone, email and on-site training and support
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
  • Develop and maintain rapport with business stakeholders e.g. Transaction Banking (TB) Implementation Managers, Product managers, Relationship and client managers as well as GBS Hub teams (cross functional) for superior onboarding and ongoing support to all clients
  • Adhere to first-time-right principles
  • Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
  • Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO

Processes

Client Due Diligence (CDD) and Regulatory Onboarding

  • Perform all relevant onboarding processes
  • Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
  • Respond and clear queries from Checkers / Specialists / Business CRM on a timely manner
  • Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
  • Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
  • Generate daily / fortnightly / monthly reports for Senior Manager/ Business Head
  • Scan, upload and correctly tag documents per global documentation standards
  • Be the librarian & soft copy custodian for CDD related documents

Strategy

Targeted Improvements

  • Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
  • Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
  • Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

Automation and Streamlining

  • Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

People and Talent

  • Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
  • Develop and implement a personal learning plan with team manager to attain necessary competencies
  • Successfully complete milestones as laid out in implemented personal learning plan

Risk Management

  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
  • Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
  • Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
  • Report any deviation (if any) to appropriate authorities and obtain proper dispensations
  • Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Governance

  • Ensure strong due diligence on document safekeeping and data confidentiality
  • Ensure correctness of documentation prior to any dispensation from the Bank
  • Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
  • Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
  • Highlight significant issues/errors to team leader

Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

  • Country IMO Head, Client Delivery Managers, Specialists, other Makers, and Checkers
  • Control Governance Managers and Specialists
  • GBO Hub teams and In-country CET teams
  • Account Opening Teams
  • Front Office (RMs, CMs, CCMs)
  • Business CRM
  • Business Operational Risk Manager
  • Client Documentation and Control

Other Responsibilities

  • Embedding Here for good and the Group’s brand and valued behaviours in the Integrated Middle Office team
  • Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
  • Meticulous; able to work quickly and accurately.
  • A team player with good interpersonal skills.
  • Strong drive to deliver.
  • Problem solver; looks for solutions and finds ways to progress despite blockages.
  • Ability to work independently and able to cope with pressures from tight deadlines.

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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Job Detail

  • Job Id
    2327bcb136c1e465
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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