About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
Job Responsibilities and Duties:
To provide enterprise level technical support to our merchant customers via phone, web, email, chat or other support channels as required.
Take ownership of issues reported by merchants and see problems through to resolution
Research, diagnose troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to merchants
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge based tech notes and articles
Assist on-boarding of new merchants by checking programming code for Integration, creation of Merchant ID (MID) – i.e. help our merchants integrate using RDP API
Work closely with support team to resolve merchant errors
Provide pre-sales support whenever required to merchant’s technical support team
Assist in improving efficiency of merchant support
Responsible for live/production server (web & payment gateway), database, system (payment gateway) and transaction status monitoring
Requirements:
Degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support, front-facing roles
Basic knowledge of Unix/Linux systems, MYSQL, utilities and scripting
Familiar with PHP (as our API is written in PHP) and Amazon Web Services
Additional programming language knowledge like JAVA, would be desirable
Excellent client-facing skills & communications skills so as to be able to explain technical issues in a simple and easily understandable way to external merchants and internal staff
Strong problem solving and troubleshooting skills
Red Dot Payment is a payment gateway/solutions company founded in Singapore, with footprints in various countries such as Australia, Indonesia, Taiwan, Thailand and more to come. We are a part of PayU - a leading financial services provider in global growth markets, with operations in Asia, Central and Eastern Europe, Latin America, the Middle East and Africa.
Our mission is to provide solutions to our clients' online payment needs. Designing a Payment technology system around a solid understanding of our clients' specific business process is one of our core competencies. We believe that the people in our team is the core of the Company. Join us in our exciting journey as we expand and grow our business.
About us:
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
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