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Job Description

Local Manager Technical Service Operations, Indonesia West Hempel has an ambitious goal of shaping a brighter future with sustainable coating solutions and doubling Hempel by 2025. Join us and support our Double Impact strategy by delivering consistent value and quality in the most cost-effective way while ensuring health & safety of our service staff. You will assist and drive plans with the team in Indonesia with focus on execution of strategic Service objectives, processes, and policies You’ll work closely with a team of Hempel colleagues from Sales, R&D, Customer Care, and other internal functions to deliver exceptional service to the customer. You will be the first point of contact coordination, to follow-up & liaise with external (include customers & related bodies) and internal TS department to ensure they are kept up-to-date with the progress of their service job for Hempel services required. Here’s some of the other things you can look forward to:
  • To distribute and allocate workload between the team members (Coating Advisors) based on their availability, capability, technical knowledge etc. to provide effective and efficient service to fulfil customer request received from different channel.
  • You will be responsible for managing and motivating the team members on a daily basis. You will also be responsible for recruiting, onboarding, developing and driving team performance.
  • Ensure global processes (and tools) are implemented & executed according to given guidelines to deliver the agreed short- and long-term results.
  • In alignment with Service functions, ensures the deployment of a customer-centric and efficient delivery model
  • Collect progress update information from CA’s reports, to process and ensure all reports are delivered in a timely manner as per Hempel’s reporting guidelines.
  • First line to assist customer complaints with receiving, records, handling and distribute it to complaint management/technical team to be processed.
  • Manage TS office equipment’s, consumable items and other internal tools. Ensure tools are correct calibrated, and that the items and tools are available.
  • To assist and support the development and implementation of company procedures and policies;
  • Perform Task Risks analysis if site environment and activities required are different from guidelines
  • Ability to lead processes and projects. Ability to support and lead business processes at country and support for regional level.
We are looking for a local manager with strong customer focus and communication skills Our ideal candidate is highly analytical and organized with excellent interpersonal and communication skills and whom should also enjoy working in a collaborative and fast pace environment. What are we looking for?
  • Diploma 3 or Bachelor degree and with 3-5 years relevant experiences
  • Industry related experience includes, delivering services or coatings in shipyard or shop line or refineries/plant environment either as applicator, yard or paint maker experience.
  • NACE 2/3 or FROSIO 2/3 certification
  • Has a strong customer focus, good at planning and prioritizing work to meet commitments and consistently achieving results, even in tough circumstances.
  • High level of analytical thinking, gets things done, and good at creating a climate in which people are motivated to do their best to help the organization achieve its objectives
  • People management experience with minimum of 3 years.
  • Good English business proficiency (oral and written) and reporting skills
  • Able to travel within short notices and valid driving license for motorbike and car.
Employment Type: 1 year Fixed Term Contract Join a high-performing team of technical services experts
Our Technical Services department helps to build the Hempel brand reputation by inspiring confidence from the end user. As technical services experts, we offer knowledge, experience, and training to accompany our best in class products. Finally, we collaborate with our internal colleagues to ensure proper and peak application and performance of Hempel products.
Application and further information
To apply for this position, please submit your application letter with a CV in English via our recruitment system by clicking the link ‘Apply’. Final deadline for applications is 23 June 2022. Application due 2022-07-30 Seniority Level Mid-Senior level Job Functions Engineering, Quality Assurance Industry Chemicals Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity.

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Job Detail

  • Job Id
    247c680d758a4d03
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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