Kargo Product Team consists of Product Management and Product Design functions. Our main job is to build products and services to achieve Kargo's mission, and deliver best-in-class experience for our users: shippers (small businesses, enterprise businesses, freight forwarders), transporters (truck owner operators & their drivers) and internal team (our operations, customer success, finance, and sales team).
We operate a combination of human-centered design & design thinking approach in building solutions for our customers, and promote co-creation alongside our engineers and business team. We work in a dedicated team model where each squad has a designated mission and specific outcomes to achieve (we use OKR throughout the organization). Each Product Manager and Product Designer are ideally assigned with a few Product Engineers and QA Engineers to work together.
As the design leader of Shipper Group, you will be responsible to lead the end-to-end design discovery and delivery process for the group. Shipper is the demand side of the marketplace (small / medium businesses, enterprise businesses, freight forwarders) who needs trucking services from the supply side (the transporters i.e. truck owners operators).
Shipper Group products are built around our centralized shipper platform that serves all shippers — big and small. Under your group, there will be a few squads working on different focus areas around the shipper lifecycle. The span of work covers the following but not limited to: acquisition and growth of shippers in our marketplace, overall shipper experience in shipping with Kargo, shipper engagement and retention, as well as tech solutions adoption.
As a people manager, you will be expected to invest in the development of your team by helping to define clear development plans and expectations while also holding each Product Designer accountable for success. Additionally, you'll need to provide resources, coaching, and regular, actionable feedback.
We are looking for leaders who live and breath Kargo's cultural values and internalize those values in their work as a product leader: