ISS Officer

Date Posted: Posted17 hari yang lalu
Salary:
Jakarta
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Job Description

FHI 360 is a global development organization with a rigorous, evidence-based approach. Our professional staff includes experts in health, nutrition, education, economic development, civil society, environment and research. FHI 360 operates from 60 offices with 4,400 staff in the U.S. and around the world. Our commitment to partnerships at every level and our multidisciplinary approach enable us to have a lasting impact on the individuals, communities and countries we serve–improving lives for millions. We seek qualified candidates for the position of ISS Officer. Job Summary: ISS Officer provides support to end-users, internal users, or partners. Serves as the first line of support for the end user on issues related to desktop computers, laptops, printers, network connectivity and remote access. Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. He/She works with the IT Officer or IT Manager, Regional IT Manager, US Int’l Operations team to coordinate support, project delivery, upgrades and routine tasks. Accountabilities:
  • Handles basic support of hardware, software, applications and operating systems, network printers and scanners, technical consultation and networking.
  • Serves as a productive project team member by completing assigned tasks.
  • May lead small projects to build project management/delivery capacity
  • Performs software installations on company computers and configures applications as specified.
  • Working knowledge and understanding with a variety of technologies to effectively support end- users.
  • Repairs computer equipment and replaces computer parts
  • Plan and implement scheduled maintenance upgrades and software upgrades when necessary
  • Provides desktop/user support
  • Provide IT user training and documentation
  • Ensures the weekly update of the Bitdefender anti-virus of servers and clients
  • Excellent oral and written communication skills.
  • Ability to interact with a broad range of end-users and use various technical resources to provide support.
  • Manages IT incidents/requests and escalates them to the IT Officer or IT Manager as necessary
  • Demonstrates ownership of customer issues and independently seeks solutions.
  • Works on assignments that are routine in nature.
  • Ensures compliance of FHI 360’s IT Policies
  • Provides user training of new technologies
  • Has ability to recognize situations that deviate from accepted practice and seeks managerial advice prior to taking action.
  • Works under direct supervision and follows specific instructions.
  • Does not change procedures without supervisor’s approval.
  • Ensures compliance of FHI 360’s IT policies
  • Perform other duties as assigned
Applied Knowledge & Skills:
  • Must speak and write fluent English
  • Basic understanding of Information Technology industry practices.
  • Solid knowledge and experience with incident management and operations services tools and systems.
  • Proficiency with Microsoft Office 365, MS Office Suite 2016, Windows 10, Exchange, Active Directory, and Azure Active Directory. Basic knowledge of Cisco routers/switches and other networking devices. Knowledge of Bitdefender AV. A willingness to increase knowledge and update skills as required.
  • Skills in oral and written communication. Ability to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public.
  • Ability to multi-task and self-motivate through assignments and routines.
Education:
  • Bachelor's Degree or its International Equivalent in Computer Science, Computer Engineering, Information Technology, Management Information Systems or Related Field.
Experience:
  • 3-5years of experience providing end-user phone support for current PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment.
  • Experience with back-up/restore, email, and performance monitoring applications.
  • Demonstrated experience with Windows NT/200/2003 server administration and networking including Active Directory, DHCP, WINS, DNS, and OSI network model.
  • Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
  • Must be able to read, write, and speak fluent English; fluent in host country language as appropriate.
  • Prior experience in a non-governmental organization (NGO) preferred.
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package , professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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Job Detail

  • Job Id
    2900b22f9662411d
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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