Business Function
DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W)
Responsibilities:
1. Perform call monitoring, transaction review, quality survey and compliments validation in timely manner and appropriately as per process & procedure
2. Coordinate with Call Centre Operations and other unit in CCTR to ensure findings are responded and corrected in timely manner
3. To adhere to professional standards of behavior & conduct in dealing with other staff or customers
4. To ensure accuracy and compliant in all areas
5. Giving any input and coordinate with related unit if any process or system enhancement should be simplified or improved for better customer experience.
Primary Location: Indonesia
Job: Others
Schedule: Regular
Employee Status:
Full-time
:
Job Posting: Jun 18, 2022, 2:59:00 AM
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