Customer Service Specialist

Date Posted: 30+ hari yang lalu
Salary:
Jakarta
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Job Description

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

    • Ensuring customer service are delivered to our customers all the time and via every communication channel.
    • Respond to customer enquiries via several channels (Chat and Email), provide information regarding products/services and other related enquiries.
    • Provide service excellence so as to develop and maintain customer loyalty.
    • Assist supervisor to work on project, handle any other ad hoc tasks assigned by supervisor.

Requirements

    • Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
    • Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in English and Bahasa/Indonesian.
    • Ability to work under pressure in a fast-paced environment.
    • Proficient user of office systems, both customer service specific and windows package.
    • Confident, articulate, hardworking and passionate.
    • Ability to exceed customer expectations.
Working at Binance
  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire

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Job Detail

  • Job Id
    2a4930a1ecdad250
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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