Baru Helpdesk Support

Date Posted: Posted2 hari yang lalu
Salary:
Mitra Integrasi Informatika
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

  • Single point of contact for IT related queries & IT related Support issues
  • Receive incident reports from Users via telephone or email
  • Perform incident classification, prioritization, correlation with other reported incidents and matching against known errors
  • Record all required incident details on the incident management system
  • First level support to attempt to resolve the incident, use remote control if necessary for incident resolution
  • If the incident requires escalation to level 2 support, the Service Desk staff create a work
  • order on Service Desk and assign it to the appropriate level 2 technician / engineer
  • Track the incident until closure and keep the User up to date with the incident status
  • Functional escalation in case the incident resolution times exceed the agreed service levels
  • Selective quality checks on closed incidents & service requests
  • Receive service requests forms that have passed the business assessment and approval procedures
  • Forward the service request to the proper IT technician / engineer, in accordance with the service request procedures
  • Track the service request until closure and keep the User up to date with the status
  • Functional escalation in case the service request completion times exceed the agreed service levels
  • Notify Users about major system/network outages. In most cases, the outage notification template is filled by IT Service Delivery teams then emailed by the Service Desk staff to the appropriate distribution list

Related Jobs

Job Detail

  • Job Id
    2a6ffe479c17b104
  • Location
    Jakarta
  • Company
    Mitra Integrasi Informatika
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Mitra Integrasi Informatika

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.