Back end Support a team of telemarketers from the call center and local marketing.
Date entry for daily bookings using OTM system and sending email blast to clients.
Booking hotel reservations through Marsha system, updating voucher log, OTM notes for Finance tracking.
Charging using EBC system for packages, vouchers and any upgrades.
Maintain log record for charging, refund, voucher etc.
Maintain log record for different department daily bookings.
Handle monthly reports to managers for call center booking result and performance.
Maintain good record/ filing system.
Updating new email blast as and when there are new promotions.
Updating OTM system for confirmation, cancellation, or important notes to support sales gallery.
Rotating shift on weekends for data entry and assist sales gallery for any enquiries related to bookings.
Performs other duties as appropriate.
Take personal responsibility for understanding the risk and compliance requirements of CCIB Acct Services Indonesia.
Regular shop floor meetings in all teams.
1. melakukan penerimaan panggilan yang masuk dari pelanggan 2. memberikan solusi yang cepet dan tepat untuk setiap pertanyaan yang diajukan 3. mendengarkanâ¦