Customer Service Representative

Date Posted: 11 hari yang lalu

Salary:

Jakarta

Apply Now Whatsapp to Friend Save This Job

Job Description

Join the future of logistics.
At Maersk, we want to be pioneers in logistics. We’re embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service that can deliver intelligent solutions for customers around the world.

We offer

At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless. By combining our scale and resources with an entrepreneurial mindset, we’ll give you the chance to take on bigger challenges, grow faster and develop yourself further.

Key responsibilities

Own the customer experience by managing and executing the end-to-end shipment process, co-ordinating with vendor and internal stakeholders
Ensure the whole shipment lifecycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met.
Provides quality service to both internal and external customers, responds to all enquiries in a timely and accurate manner
Build customer relationships and be curious about their business needs and drivers, in order to better serve them and identify new business opportunities.
Focuses on high-quality data to set a high standard for all the assignments managed
May perform root cause analyses in the event of escalations, owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
Passionately do upselling to promote Sealand, attracts potential customers by answering product and service questions and suggesting information about other products and services
Support the digitization agenda by positively influencing customers’ uptake of new e-features

We are looking for

Fresh Graduates are welcome
Candidate have minimum 1 year of working experience in related field would be highly advantages
Good communication skills
Good computer literacy.
Good in microsoft excel would be highly advantages
Customer-centric and proactive
Continuous improvement and productivity drive
Familiar with end to end process of shipping and logistics would be highly advantages
Passion for ensuring customers are satisfied and feel like valued partners.
The ability to thrive with a variety of tasks and understand the big picture, even when things get busy.
Problem-solving flair combined with natural initiative and curiosity.
Empathy and the ability to turn customer needs into business opportunities.
Excellent interpersonal and communication skills – essential for collaborating with colleagues and customers.

Related Jobs

Learning Manager

Deloitte

Jakarta - Posted11 hari yang lalu

Apply Now

Assist ID Learning Coordinator in learning activities for Indonesia - coordinate learning activities for all BU, EA, industries learning.
Freelance Business Development

Jakarta - Posted30+ hari yang lalu

Apply Now

You will be part of a team responsible for growing our business by forging new partnerships with Universities around the globe.
SECURITY

Batam - 30+ hari yang lalu

Apply Now

1. Melakukan pengawasan area kantor 2. Menerima tamu yang datang kekantor 3. Menjaga facilities kantor 1. Laki-laki 2. Umur Max 30 Tahun 3. Pendidikanâ¦
Baru Sea Logistics Intern

Kuehne+Nagel

Jakarta - Posted1 hari yang lalu

Apply Now

During the internship, you will support the team by working on specific projects related to the product to improve the current work flows and document specificâ¦
Customer Service

Malang - 19 hari yang lalu

Apply Now

Pendidikan D4/ S1 Teknik Sipil / Arsitek dari Perguruan Tinggi ternama.

Job Detail

Job Id

2d4e83c32879ff66
Location

Jakarta
Company

Maersk
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female