Behaves and acts in an exemplary fashion, embodying the brand mindset
Ensures that guests' stay at the hotel runs smoothly, helping to provide guest satisfaction at all times thanks to his/her thorough knowledge of the hotel
Ensures the respect of procedures and hygiene and safety standards
Manages and motivates front office teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high quality guest services
Manages headcount and organization for optimum efficiency in compliance with legislation
Helps the department meet its targets
Helps increase hotel revenue through his/her sales efforts