Date Posted:

Salary:

Job Description

GENERAL MISSION

To be responsible for the Hotel debtors’ function: processing credit applications, invoicing, debt collection, AR cashiering, reconciliations and month end requirements.

RESPONSIBILITIES AND MEANS

To ensure the accuracy of all charges and credits to the various debtor accounts and ensure they are posted on a timely basis.
The preparation and mailing of account statements to customers on a timely basis and to monitor the subsequent collection of all accounts.
To conduct all necessary credit checks on all new credit applicants, to make recommendations according to existing credit policies and to maintain details of credit given to customers.
The completion and updating of all individual debtor records.

ADMINISTRATIVE RESPONSIBILITIES

TECHNICAL RESPONSIBILITIES

City Ledger:

Process all Credit Applications, ensuring that the clients are notified promptly and professionally.
In the AR module, set up AR accounts for newly approved credits and ensure creditors’ details are correct at all times.
Accountable for the accurate processing of all AR accounts.
Ensure that all Trade Debtors’ invoices are accurate; all services invoiced supported by a valid guarantee of payment and the room rates correct.
Responsible for the timely transfer of the invoices to the city ledger and prompt mailing (or emailing) of the invoices to the debtors.
Answer debtors’ inquiries promptly and effectively.
Process all cheques and payments received accurately and on a daily basis.
Complete a daily summary of all adjustments related to the City Ledger; ensure that it is distributed as necessary and reconciled with a PMS generated report at end of shift.
Ensure that all debtors trading beyond their normal terms are followed up regularly and that the Credit Manager is notified of any accounts that are continually in this situation.
Process all travel agent commission payments on a weekly basis.

Credit cards:

Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
Calculate and accurately post commissions.
Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed.

Month End:

Accurately process all Monthly Statements, ensuring that they are mailed promptly.
Ensure that all Month End reports are printed and forwarded to the Financial Controller to prepare the balance sheet reconciliation.
Perform ‘month end close’ of the debtors system (in the rare cases where the AR Ledger is not interfaced to the Accounting system).

COMMERCIAL RESPONSIBILITIES

To keep closed contact with hotel debtors i.e. Travel Agents, Airlines, Corporate clients and Individuals.

HUMAN RESPONSIBILITIES

RELATIONS

OTHER RESPONSIBILITIES

To be ready and responsible when assigned to perform any other duties as designated by higher management.

Work Experience

Knowledge and Experience

Competencies

Benefits

Benefits

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21