Guest Relations Officer (GRO) (139648)

Date Posted: Posted23 hari yang lalu
Salary:
Shangri-La Hotels
Jakarta
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Job Description

SHANGRI-LA HOTEL, JAKARTA

MAIN RESPONSIBILITY:
To accord personalized and prompt service to VIP guests from arrival to departure, to provide all hotel guests and patrons, courteous, tactful and efficient services. Area responsibilities will cover customer loyalty, guest preference, and lobby management to ensure quality standards and procedures for VIP guests.

REQUIREMENTS:
Due to work pass restrictions, only Citizens of Indonesia shall be considered

Excellent command of English and other foreign languages will be advantage (i.e Mandarin, Japanese, Korean)

University degree or diploma in hotel management

Minimum one year of work experience in a similar capacity in an international luxury hotel brand

Ability to work independently, and adopt a well-organized, logical approach to deliver quality work in a fast paced environment

Excellent inter-personal skills with the ability to develop relationships at all levels

Pleasant and charming personality

Knowledge of Opera system will be advantage

Flexible and able to work extended hours when required

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Job Detail

  • Job Id
    360c3c10317491f6
  • Location
    Jakarta
  • Company
    Shangri-La Hotels
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Shangri-La Hotels

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