Baru Customer Service

Date Posted: Posted4 hari yang lalu
Salary:
Denpasar

Job Description

We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us.

At this point we are looking for an experience Customer Support Specialist to welcome to our team.

Your responsibilities will be:

  • Answering chat messages of our guests
  • Answering phone calls of guests
  • Working with web-based IT systems like reservations systems, online keyless access systems, call center solution
  • Troubleshooting and solving guest problems with our team

Our future research manager has these characteristics:

  • High English level (C1) and German (C1)
  • Work experience as a customer service
  • Quick comprehension and organization
  • Ability to work independently
  • Stress resistance
  • Sense of responsibility for apartments and guests

A great advantage will be if you are familiar with programs like PMS “Guesty”, CLINQ call center, Monday.com workOS and have experience in hospitality.

We offer:

  • Working hours 5:30 am - 02:00 pm CET (Indonesia zone 12:30 pm - 9 pm )
  • 2 weeks training
  • Full-time work with the contract, 100% remotely
  • Competitive salary depending on your results, starting at 1000 EUR
  • The high flexibility of working hours and flexible workload (KPIs)
  • 24 days of paid vacation per year
  • Friendly, positive and fast-growing team

We would appreciate it if you start the cover letter with "I won’t find a better Customer Service Manager than me, as…”

Job Type: Contract

Salary: Rp16,162,599 - Rp17,778,859 per month

Experience:

  • Customer Service: 1 year (Required)

Language:

  • English (Required)
  • German (Required)

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Job Detail

  • Job Id
    3731fe196ceb3c31
  • Location
    Denpasar
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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