Baru Customer Care

Date Posted: Posted4 hari yang lalu

Salary:

Jakarta

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Job Description

Manage Incoming calls and customer service inquiries

Handle complaints, tracks, route, and redirect problems appears to correct resource; properly escalate unresolved queries to the next level of support, then provide appropriate solutions and alternatives within the limits

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Resolve customer complaints via phone, email, mail, and social media

Build sustainable relationships of trust through open and interactive communication

Identify user needs, clarify information, research every issue and assess customers needs to achieve satisfaction

Provide accurate, valid, and complete information by using tools within the time limits

Follow up with customers, provide feedback, and see problems through resolution

Act as the company gate keeper

Keep records and update data of customer interactions, process customer accounts and file documents and produce activity reports

Collaborate with internal team to find solution related to complaints
Min. Diploma/Bachelor degree in any field

Min. 1 years of Customer Service experience (Fresh Graduate welcome to apply)

High competency working with computer

Proven customer support experience

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Excellent communication, intrapersonal, negotiation and persuasion skills

Ability to multi-task, prioritize and manage time effectivelly

Willing to work in shifting

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Job Detail

Job Id

3875e1b71023fdbd
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female