Essential Day-to-Day Responsibilities:
The work may include any of the following depending on the region the role is responsible for:
Manage the most complex and broad range of order types for select products; this includes entering orders into specialist permissioning or electronic fulfillment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy
Accurately processes customer orders with increasing complexity and broader range of assigned customer groups.
Act as a business expert to analyze and address inquiries for all orders and specialty order types including root cause analysis and solutions.
Accountable for meeting and maintaining defined standards for quality and productivity for all transactions.
Provide advance expertise in order processing solutions, including second tier support for entry level order processors.
Proactively provides feedback on system and process challenges and/or opportunities.
Contributes to timely communication of order processing system and/or process changes.
Handles the most complex order types supporting Refinitiv's largest and highest revenue customers.
Responsible for reviewing orders to identify and prevent potential downstream issues that could negatively impact the customer or business.
Additional Job Description
Knowledge & Skill :
Entry level professional roles requiring a discipline specific degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts
General professional and conceptual knowledge of theories and principles within a discipline
Basic understanding of the roles of relevant functional groups within own area
Applies general knowledge of business, developed through education, to make informed judgements
Scope of Impact :
Provides guidance or specialized services that directly support or affect results within one functional area
Works within area and uses professional procedures and practices to achieve objectives
Exchanges straightforward information, asks questions and checks for understanding
Free to determine the approach used to address routine professional issues
Strategic Planning & Decision Making :
Identifies and solves complex issues using existing policies and procedures
Understands, interprets and sets personal priorities for reaching goals
Uses general professional or specialized knowledge to solve routine problems
Decisions are guided by policies, procedures and own business plan, impacting the efficiency and effectiveness of own area
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) (“We”) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
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