Front Office & Guest Experience Manager

Date Posted: Posted17 hari yang lalu

Salary:

West Nusa Tenggara

Job Tittle : Front Office & Guest Experience Manager Job Description

Inspiring and engaging. As a Front Office & Guest Experience Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.
Lead a team of Front Office professionals, ensuring guest experience is at the forefront at all times.
Improve and enhance guest experience throughout their stay in creative and engaging ways.
Participate in the recruitment of new team members.
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
Act as an ambassador for guests at our venue
Help resolve any issues or complaints
Train employees in customer service
Create and enforce employee practices and policies
Assist with PR outreach or grassroots marketing projects
Complete data entry tasks

Work Experience

Demonstrated experience leading a team in a supportive and inclusive environment.
Passion for guest service and delighting our guests and team members.
Strong communication skills and the ability to work collaboratively to resolve issues and streamline hotel processes.
A minimum of 2 years professional experiences in an upscale commercial hotel
Strong customer service experience
Knowledge in systems
Available for Indonesian Nationality only

Benefits

Training and Talent development opportunities
Be a part of Global Community of Hospitality Industry
Opportunity to grow your career
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.