MANAGER CONTACT CENTER SOCIAL MEDIA

MANAGER CONTACT CENTER SOCIAL MEDIA

Date Posted: Posted30+ hari yang lalu

Salary:

Mitracomm Ekasarana PT

Semarang

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Job Description

Memiliki strategi untuk merencanakan / mengembangkan dan mengelola operasional layanan contact center secara keseluruhan dengan baik.
Melakukan monitoring pencapaian target KPI operasional contact center (SLA, AHT, Abandon, dll).
Bertanggung jawab untuk melacak, mengukur dan melaporkan keseluruhan performance serta produktivitas karyawan contact center.
Memahami fungsi dan tanggung jawab WFM / RTFM / QA dan Forcasting.

Memiliki Pengalaman kerja sebagai Manager Contact Center / Manager Call Center / Manager Customer Care minimal 1 tahun, atau
Memiliki pengalaman kerja sebagai Asistance Manager / Supervisor Contact Center / Call Center / Customer Care minimal 2 tahun.
Memiliki kemampuan Kepemimpinan yang baik untuk membimbing, melatih dan memotivasi team contact center dengan baik.
Memiliki kemampuan komunikasi dan presentasi yang kuat.
Memiliki pengalaman handle layanan contact center Digital dan non Digital.
Memiliki pengalaman handle team contact center minimal 100 orang karyawan.
Memahami binis E-Commerce & Market Place (Shopping Online dan Travel Agent Online)
Bersedia Penempatan Kerja di SEMARANG - JAWA TENGAH.

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Job Detail

Job Id

420db6b85dd8eaa3
Location

Semarang
Company

Mitracomm Ekasarana PT
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female

Contact Mitracomm Ekasarana PT

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