Job Description

DepartmentEngineering and Technology LevelExperienced (Team Lead) LocationIndonesia - Jakarta

The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed the most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do. Browse our Engineering and Technology team openings to see how you can make an impact with us.

Job Description:
  • Manage transformational IT service management projects and their related projects such as organizational process improvement and implementation, asset management process, etc.
  • Collect feedback from stakeholders to identify potential improvements in the Information Technology context.
  • Provide recommendations to the development of processes & tools across departments.
  • Deliver effective presentations of assessment findings & recommendations to high-level management.
  • Manage the ITIL design and implementation projects staffed by the other departments, and create documentation relevant to their scope of works.
  • Identify the current state of processes & procedures, and facilitate the implementation of all necessary improvements.
  • Identify and collect performance inefficiency and cost-saving opportunities, and provide recommendations.
  • Lead the creation of new process flow or workflow and the implementation of newly developed workflow with stakeholders.
  • Lead the creation and review of ITIL-related guidelines and relevant documentation.
  • Create the regular performance reports for the service desk and its supporting functions for each process (such as Service Request, Incident, Problem, Change, Asset, etc).
Requirements:
  • Strong educational background with a minimum of a Bachelor’s degree.
  • 5 years of experience as an IT Service Management Consultant, IT Business Analyst, or Project Manager.
  • Must be familiar with the technology and the business implications of technology. And have a mix of technical IT knowledge and general business knowledge to locate business problems and potential solutions.
  • Excellent command of spoken and written English and Bahasa Indonesia and the ability to work across multiple locations.
  • Experience in Project Management or Program Management roles with demonstrated knowledge of both traditional Waterfall and Agile methodologies.
  • Solid knowledge of ITSM/ITIL frameworks or other relevant frameworks/ standards.
  • ITIL 4 Foundation certification is a must.
  • Strong experience in reviewing and optimizing the business & IT operational processes and their supporting systems.
  • Understanding of general business concepts such as TCO, timeline, cost & expense, etc, and ability to apply these skills to practical business decision-making.

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Job Detail

  • Job Id
    442cc3469026bcc8
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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