Baru IT Application Support Supervisor (Remote)

Date Posted: 4 hari yang lalu
Salary:
Jakarta
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Job Description

Job Desc:

  • Giving a guidance and mentoring to Platform Ops Support Team
  • Providing technical support to teams within the organisation, and to external clients when required
  • First time call resolution for support and troubleshooting from all Bizzy Users/ clients
  • Running regular Testing & Monitoring all touchpoints to make sure the application is running well.
  • Take ownership and responsibility of issues from start through to a successful resolution.
  • Identifying and resolving technical issues.
  • Follow standard Service Desk operating procedures.
  • Collaborate with customer service as customer facing agent and to the product team for resolution and improvement
  • Support all the activities related but not limited to Bizzy Touchpoint, Bizzy Distribution Operation Platform, Application integration to Finance & Accounting module
  • Maintaining and updating technical documents and procedures
  • Leading & Developing reports for teams across the business

Requirement

  • Bachelor’s Degree in IT Computer Science, Information technology, or related fields
  • Minimum 4 years experience in Application Support, as leader or supervisor position
  • Experience in android application & basic android SDK.
  • Experience in FMCG Category Management, Distribution Management System and Supply chain.
  • Experience in Database Management, (SQL Server & My SQL)
  • Strong communication skill and active listening
  • Investigation & diagnostic skills

Job Type: Full-time

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Job Detail

  • Job Id
    4546edb114815b72
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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