Baru Operations - Customer Operations, Curriculum Developer

Date Posted: Posted1 hari yang lalu

Salary:

Jakarta

Apply Now Whatsapp to Friend Save This Job

Job Description

DepartmentOperations LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:

Design & deliver end-to-end training for trainer in Quantitative/Verbal Reasoning/Logical Reasoning and other parts of an aptitude test.
Deliver Communication /Soft skills/ Interpersonal skills related training that empowers youth to take up employment
Deliver training using innovative methods including activity based learning, role plays, experiential learning and consistently evaluate the quality and impact of training
Conduct online video-based trainings with excellent platform skills
Maintain and run the content on internal systems
Work with Trainer Reporting to evaluate and grade training assignments of trainees and conduct feedback
Categorizing the areas of improvement at an individual level or group level
Promoting an open knowledge-sharing environment that builds knowledge, skills, and service for the benefit of the organisation as a whole
Create and maintain a positive and professional learning environment
Increase trainees skills and ability to meet the needs of corporate placement

Requirements:

3+ years of relevant experience as a voice coach or training delivery experience
Excellent verbal and written communication skills to facilitate discussion across stakeholders
Excellent facilitation & collaborative skills
Ability to articulate their opinion in discussions
Utilize learning methodologies and learning tools
Strong people skills to connect with all levels
Certifications in the behavioural skills domain

Related Jobs

Tech Trainer

Malang - Posted30+ hari yang lalu

Apply Now

Evaluate the effectiveness of each training performed with a rigorous method to come up with a better approach next time. Experience in Golang and PHP language.
Baru Functional Consultant Oracle

Jakarta - Posted3 hari yang lalu

Apply Now

Conduct support activities to Oracle E-Business Suite / Oracle Fusion Cloud). Achieve Service Level Agreement (each issuing ticket).
id -

Apply Now
Sales Recruitment Associate

Jakarta - 16 hari yang lalu

Apply Now

Coordinate with third parties related to administrative matters and contract signing. They have limited cellular data budgets and no wireline internet.
Talent Acquisition Intern

Jakarta - Posted30+ hari yang lalu

Apply Now

Manage the end-to-end recruitment process and drive quality hires in a timely manner. Final year student or fresh graduate from any major.

Job Detail

Job Id

457075e0b2a548ef
Location

Jakarta
Company

Shopee
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female