Date Posted:
Salary:
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Job Description

Kasual is the first modern e-commerce experience in Indonesia that combines daily wear functionally with personal customization. Kasual is a fun and exciting place to work, a next-gen DNVB company disrupting the fashion industry through beautiful design, innovative features, and a business model that allows us to offer better alternatives to customers than traditional retails.

What Will You Do:

  • Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.
  • Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered
  • Liaise with internal teams such as marketing, sales, product development, Finance etc to ensure that gaps in the customer experience- irrespective of where they occur in the journey
  • Effectively manage email, and/or chat online workflow
  • Enthusiastically and professionally address customer questions and concerns regarding their order while also managing account information
  • Process orders while communicating all essential customer account information

Requirements:

  • Preferably Final Year, Diploma or Bachelor Degree in Communication or any related major from reputable university
  • Having an internship or experience in the same field would be a plus point!
  • Self-starter, keen into details, and high initiatives
  • Extremely tech-savvy, with strong communication skills
  • Comfortable working in a highly collaborative environment, ability to work in a team and proactively
  • Have the ability to perform under pressure in a fast-paced and challenging team environment.
  • Willing to work Hybrid in Kemang, Jakarta Selatan for 3 months internship program and ready to join as soon as possible!

Job Type: Internship

Salary: Rp1,500,000 - Rp2,000,000 per year

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Job Detail

  • Job Id
    4680bc4ed2f1e050
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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