At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
PMI’s journey to a smoke-free future is fueled by technology.
The total transformation we’re going through means that there are unique IT projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions.
To join us in IT you’ll need to be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with.
Your ‘day to day’
Define the roadmap for all IT Commercial services in scope and engage with senior partners to understand business requirements of your service
Translate business requirements, corporate compliance and security guidelines into the roadmap, communicate new features to all partners
Be responsible for the portfolio of IT Commercial services under your team responsibility to ensure functional and technical evolution of these solutions
Coordinate end-to-end activation of a certain set of features, linked to a global program
Lead change requests and issue resolution processes and the evolution of IT Commercial service management setup including communication to partners. Ensure SLA, measurement, metrics, and improvement cycles are in place
Ensure service offering alignment with the Solution Design, Technology Roadmap, IT Guiding Principles and PMI practices
Manage the total budget, license management process and vendor management activities associated with services in the scope, support activities by following financial guidelines and regular reporting
Assess team maturity on periodic basis and mentor team members where needed
Remove roadblocks, that the team is unable to resolve at their own level, to keep the delivery momentum
Build an environment where people can trust each other and collaborate in most efficient way
Lead all aspects of the communication plan, regularly reporting progress to partners
Who we’re looking for
Bachelor’s or master’s degree in Computer Science, Information Technology, Engineering or equivalent
Experienced leader with demonstrated skills and knowledge of servant leadership, facilitation, mentoring, situational awareness, conflict resolution, continual improvement, empowerment, growing transparency, and have a good sense of accountability in driving results and decision-making
Ability to articulate sophisticated cases into technical concepts for IT and into business concepts for business partners
End-to-end extensive experiences in large-scale program and eye for business in eCommerce/B2B/B2C processes
Experience in Cloud Technology (AWS) is a must (certified would be best), while understanding in Software Architecture (Microservices, CI/CD, DevOps), SaaS and API Integration technologies with MuleSoft would be an asset
Knowledge of agile tools and techniques like: Kanban, Design Thinking, numerous Burndown techniques, numerous Retrospective formats would be an asset
Have project management certification – Project Management Professional (PMP), professional scrum certification (Product owner, Scale, Agile Leadership), and experience with service management frameworks (ITIL) and vendor management would be advantageous
What we offer
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smoke-free future
Has minimum 2 year experience as Air Freight Customer services.
75,000 employees in more than 90 countries work passionately to deliver great customerâ¦