IT Operations Specialist

Date Posted: 21 hari yang lalu

Salary:

Jakarta

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Job Description

What we do
Coda Payments (https://www.codapayments.com/) helps game developers and publishers like Riot Games, Tencent, Garena, EA, Moonton, and other leading digital content providers to monetize their products in places where credit and debit cards aren’t widely used. We establish partnerships with a wide range of alternative payment channel operators who make it possible for customers to pay in other ways: paying cash at retail, using a mobile wallet, making a bank transfer, or redeeming a prepaid card.
Coda also allows publishers to accept payments through these various methods on their own website or at our gaming e-commerce site - codashop.com.
Working at Coda
Life at Coda is fast-paced, challenging, and fun. As a rapidly growing global company, we’re always looking to step up and adapt to changes quickly; there is never a dull day at Coda.
We make things happen in the most impactful and effective manner. If you are always eager to initiate new ideas, hungry to contribute more, derive satisfaction from team wins rather than individual ones, and value integrity, you will fit perfectly into the Coda team!
As an IT Operations Specialist, you are responsible for assisting IT Managers in daily IT operations in a hybrid IT environment to bring technology innovation and efficiencies to the IT team that is accountable for business and technical services. You will be responsible for delivering new and enhancing existing services by embracing automation and continual service improvement across the group. You will be responding to all service requests by Coda users globally.

Responsibilities

Provide remote support to users in work-from-home environments or co-shared offices
Proactively respond and engage users through collaborative communication platforms
Ensure the follow-up for the resolution of issues, especially for complex or extended cases
Promote the usage of IT-managed SaaS platforms to encourage the correct and secure usage of advanced functionality
Responsible for onboarding of new staff and offboarding of leaving staff
Supporting the deployment of new company-wide projects for laptops or IT-managed platforms
Document the standard operating procedures to ensure quality and consistency of processes
Assist in performing test cases to evaluate new technologies
Perform first-level diagnostics and troubleshooting to repair faults for company laptops
Working with appointed laptop vendors for procurement, warranties and replacement

Requirements

Experience working in a comparable role in a fIntech company.
Experience working in a fast-paced environment with continual demands and changing priorities
Demonstrate and foster a collaborative team approach and interact well with general users
High proficiency in all Windows, Mac, Linux laptops
Familiar with SaaS platforms like Slack, Google
Advantageous to have some scripting skills e.g. Python
Degree in information technology
Experience with remote desktop software for troubleshooting a user's laptop
Attention to detail and good problem-solving skills
Certification in ITIL is advantageous

We are an equal opportunity employer and do not discriminate based on gender, race, age, religion, disability, or other local protected class. We are committed to cultivating an inclusive environment for all employees, and we welcome the diversity that you will bring!
If you are looking for a rapid-growth environment and great teams to work with, you should apply now.
We are sorry to inform you that only shortlisted candidates will be notified as we may be overwhelmed by the number of applicants coming into our system; hence if you do not get a reply from us - don’t give up on us just yet!
We encourage you also to check out our career site at https://jobs.lever.co/codapayments - we may have other suitable openings for you.

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Job Detail

Job Id

4c0273d12e179acf
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female