Customer Service Associate

Date Posted: Posted15 hari yang lalu
Salary:
lalamove
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it. Operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam, the Philippines, and now Indonesia our aspirations don’t stop there as our model has the ability to transform how goods are moved in any city worldwide. Backed by a team of experienced entrepreneurs, Lalamove offers a great place to add real value because you get real ownership of what you do. Come work with energetic, dynamic individuals, and play a critical role in disrupting the entire logistics market in a cutting-edge tech company.
This role is one of the most important positions in our company because you have the most touchpoints with our users and drivers in Indonesia. You will rush to answer every call on the first ring, and when you are on the phone, you are our Lalamove ambassador. Whether our customers or drivers have a positive experience with us depends on you. No two days are ever the same in customer service and don't be surprised if you receive customer or driver complaints occasionally, it probably means that they are feeling frustrated and they need your help. Our best CS role model gives it a laugh and tries its best to turn around the situation. No hard feelings. This role suits someone who is positive, outgoing, and customer-oriented.

Think you are up for it? Apply now!

Job Descriptions

  • Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear, and efficient way
  • Handle customer and driver queries: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction, in all channel calls, chat, email, & outbound
  • Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage a driver to ensure a maximum fulfillment rate
  • Understand and follow the company procedures: Provide accurate, valid, and complete information by using the right methods/tools

Requirements

  • Bachelor's degree or college experience preferred
  • Previous experience in customer service/contact center minimum 1 year
  • Fluency in English & Bahasa
  • Positive/ Dynamic/ Customer oriented Person
  • Willingness to work on shifting, early morning, public holiday, and flexible
  • Good written and verbal communication

Related Jobs

Job Detail

  • Job Id
    4f0a04298ffa759b
  • Location
    Jakarta
  • Company
    lalamove
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact lalamove

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.