Date Posted:
Salary:
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Job Description

Location: Indonesia Department: Customer Service Location: Indonesia Job Description Key tasks and responsibilities
1. Conduct an audit on current processes to develops process improvement on customer care operation
2. Monitor key metrics such as CSAT, SSAT, NPS, PSAT, and other basic Customer Care metrics related to operation task
3. Initiate improvements and discussions with all stakeholders in order to achieve the key metrics.
4. Provide feedback to partner and relevant stakeholders for any process improvement related
5. Build relationships with all stakeholders within Lazada and BPO / 3PL, Lazada Partner
6. Works continually towards self-development to stay current on Customer Care practices.


Job Requirements 1. Good analytical Skill
2. Basic Customer Care knowledge, understanding the metrics
3. Excellent interpersonal skills, people skills, relationship building, communication skills, presentation skills
4. Leadership and influencing skills
5. Strong negotiation skills
6. Customer oriented person
7. Problem-solving skills
8. Project management skills
9. Minimum of 3 -5 years (s) of working experience in the related field ideally managing project and audit
10. Excellent command in English
11. Holds a bachelor's degree / Masters's degree is a plus

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Job Detail

  • Job Id
    4fc30968d4b4a938
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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