Job Description:
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the team
As a part of Grab vision to 'Drive Southeast Asia Forward', we commit to take a part to develop our partners including merchants. And the Senior Account manager will take a critical role to make it happen.
Get to know the role
As Senior Account Management will focus to monitor, analyze, review, operational support to TOP Brand merchants you handle to hit the target
The Core Objectives:
Encourage merchants to join our campaign promo
Develop merchants in terms of merchant investment and basket size
Support and fulfill operational excellent for merchant
The Day-to-Day Activities
Monitor, review and analyze MEX performance
Maintain good relationships with merchants
Pitching Promo to merchants
Supporting operational merchant
The Must-Haves
Strong leadership skills
Good communication and influencing people
Good listener, excellent service, solution-oriented
Handling complaint
Proactive and initiatives
Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together.
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