Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the team:
From detangling complicated use cases to delighting our consumers, the GrabSupport (GS) team provides customer support and solutions to in-country business units for various verticals. We aim to delight our users and turn a negative experience into a positive one.
Get to know the role:
As an Automation & Chatbot Specialist, you are responsible for automating manual operating processes into automation and/or chatbots by facilitating quality and real-time resolutions to our driver-partners, merchant-partners and consumers. If you would like to advocate and be a part of this, apply with us today.
The Day-to-Day Activities:
You will participate in technical and product review meetings
You are responsible for conducting business analysis with the stakeholders, aligning the Standard Operating Procedures (SOP)
You are responsible for delivering quality automation/chatbot flow design and documentation
You are responsible for delivering high quality, bug-free solutions using in-house built tools
You are responsible for refining automation/chatbot flows as part of change requests
The Must-Haves:
You have Heart, Hunger, Honour and Humility
You have a minimum of Bachelor Degree in Information Technology or a related discipline
You have at least 3 years of working experience in a relevant field
You are proficient in the following languages: HTML, JSON, JavaScript
You have strong analytical and problem-solving skills
You have the ability to manage multiple projects, drive projects with aggressive timelines
You are a self-starter, technically competent, quick learner, problem solver, data-driven, passionate professional with strong interpersonal, cross-team collaboration and communication skills
Your prior experience in building automation workflows will be an added advantage
Your prior experience in building Chatbot flows using DialogFlow but not required
Our Commitment:
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
About Grab:
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together.
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