Customer Advisor Assistant

Date Posted: 16 hari yang lalu

Salary:

Jakarta

Key Responsibilities:

Assist and answer customer questions and queries through our existing communication channels i.e phone calls / email / live chat;
Ensure end to end follow up on customers issue from ticket raised till solution given and case closed
Be responding to customers on pre sales/ after sale service too;
Pre Sales service
Answering calls from customers or Check and reply emails/live chat from customers with friendly and professional manner;
Understand customers' query and responds to them with correct information;
Escalate the ticket to related team/department if further clarification needed;
Follow up on every ticket with relevant department and ensure customer informed on the progress/solution;
Convert customer to spend with us thru phone/email/live chat;
Ensure all documentation of order placement, invoicing and order delivery is done accordingly After Sales service / Customer Feedback / Servicing / Repair / Warranty;
Raise ticket on system and log customers issue (collecting customer particulars, entering information to the system).

Requirements:

Bachelor degree holder any field. Minimum 1 year experience in customer service/social media listening team or live chat environment
Must be able to communicate in Bahasa and English
Able to manage several conversations at once while still providing the best sales / support possible to customers
A Calm and patient person
Familiarity with live chat/Marketplace chat/Call center systems (zendesk, livechat, chatbot, etc) is a plus