Assist and answer customer questions and queries through our existing communication channels i.e phone calls / email / live chat;
Ensure end to end follow up on customers issue from ticket raised till solution given and case closed
Be responding to customers on pre sales/ after sale service too;
Pre Sales service
Answering calls from customers or Check and reply emails/live chat from customers with friendly and professional manner;
Understand customers' query and responds to them with correct information;
Escalate the ticket to related team/department if further clarification needed;
Follow up on every ticket with relevant department and ensure customer informed on the progress/solution;
Convert customer to spend with us thru phone/email/live chat;
Ensure all documentation of order placement, invoicing and order delivery is done accordingly After Sales service / Customer Feedback / Servicing / Repair / Warranty;
Raise ticket on system and log customers issue (collecting customer particulars, entering information to the system).
Requirements:
Bachelor degree holder any field. Minimum 1 year experience in customer service/social media listening team or live chat environment
Must be able to communicate in Bahasa and English
Able to manage several conversations at once while still providing the best sales / support possible to customers
A Calm and patient person
Familiarity with live chat/Marketplace chat/Call center systems (zendesk, livechat, chatbot, etc) is a plus
Manage day-to-day administration for CE-related projects (i.e. contract, PO, invoice).
Support Regional CE Head in driving Consumer Engagement (CE) throughâ¦
Extensive experience in frontend development using AngularJS, Vue.js (Strong web design skills preferred).
Experience working with remote design teams acrossâ¦
Liaise with the advertising agency, event organizer or third party regarding the product campaign.
Developing packaging materials, including packaging productsâ¦
Ensuring price and tender contract is up to date.
Preparing and arranging all documents needed for tender.
Upload, send, monitoring tender announcement and madeâ¦
