Operations - Customer Operations Team Leader (Solo)

Date Posted: Posted13 hari yang lalu

Salary:

Shopee

Surakarta

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Job Description

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DepartmentOperations LevelExperienced (Team Lead) LocationIndonesia - Solo

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:

Monitor vendor supervisors on floor and ensure the tasks meet the target and standards.
Day-to-day agent performance review with vendor team leader, provide suggestions on improvement.
Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.
Proactively resolve special cases by escalating to respective divisions accordingly.
Work closely with in-house team leaders to validate report from vendor-side (invoice, performance, score card, incentive, etc) is in accordance with high accuracy and integrity.

Requirements:

Candidate must have by minimum Diploma's degree from reputable university.
Candidate must have 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader. Preferably with experience of multi-interface; live chat and email.
Candidate must have strong skills in communication, logical thinking, and problem-solving.
Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.
Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.

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Job Detail

Job Id

5652f8971e6380a1
Location

Surakarta
Company

Shopee
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female