Guest Service Agent

Date Posted: Posted30+ hari yang lalu
Salary:
MERCURE
Jakarta+1 lokasi
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Job Description

Job Description

  • Takes care of the arrival and departure processes for guests in compliance with internal procedures
  • Maintains excellent relations with the welcomers, ensuring their activities complement each other
  • Informs guests about the formalities, any particular conditions relating to their stay and the services available
  • Handles phone calls
  • Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
  • Ensures that all guest documentation is up-to-date and available
  • Depending on the type of hotel, may handle reservations outside the reservations department's opening hours

Work Experience

  • Team spirit
  • Enthusiastic
  • Spontaneity and empathy
  • Good listening skills and ability to anticipate
  • Good presentation and confident speaking skills
  • Dynamic
  • Sales oriented

Benefits

Be a part of global community of hospitality Industry

Opportunity to develop your career

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Job Detail

  • Job Id
    5685d8f6707a7efc
  • Location
    Jakarta+1 lokasi
  • Company
    MERCURE
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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