Customer Service Executive

Date Posted: Posted17 hari yang lalu
Salary:
Surabaya
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Job Description

  • Answer phone calls in a more professional manner and provide information about products and services as required by the callers
  • They are responsible for taking or cancelling orders, and obtaining details of customer complaints
  • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
  • Process orders, applications, and forms
  • Render administrative support to other customer care team members when the need arises, or as instructed
  • Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
  • Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
  • Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
  • Identify tasks critical to keeping customer satisfaction levels in check
  • Select, hire, and train new team members
  • Network with various departments and groups that are involved in customer support, orders, and processing
  • Ensure maximized productivity and minimized costs
  • Encourage and motivate team members for continuance of quality service delivery

  • Pendidikan minimal SMA/ sederajat (Punya kualifikasi lebih tinggi lebih baik)
  • Penampilan menarik
  • Tinggi badan proporsional
  • Percaya diri, ramah, dan mampu mengelola emosi dengan baik
  • Teliti
  • Mau belajar
  • Usia minimal 19 tahun, usia maksimal 35 tahun
  • IPK Diatas 2.75
  • Fresh Graduate

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Job Detail

  • Job Id
    586673833d62e552
  • Location
    Surabaya
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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