Call Center Representative

Call Center Representative - C9086

Date Posted: 30+ hari yang lalu

Salary:

Jakarta

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Job Description

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets
Here at Zenius, we value fundamental skills as key components in our recruitment process. To fill this role, you are required to have ZenCore levels of:

40 for Math

40 for English

40 for Verbal Logic

For more information on ZenCore and how you can gain a ZenCore level, please click here . For this position, you are also required to have a minimum qualification as follows:

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

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Job Detail

Job Id

5bb7cd3923a1fd8d
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female