Baru Customer Advisor Assistant

Date Posted: Posted1 hari yang lalu

Salary:

Jakarta

Key Responsibilities:

Assist and answer customer questions and queries through our existing communication channels i.e phone calls / email / live chat
Ensure end to end follow up on customers issue from ticket raised till solution given and case closed
Be responding to customers on pre-sales/ after sale service too
Pre-sales service - Answering calls from customers or check and reply emails/live chat from customers with friendly and professional manner
Understand customers' query and responds to them with correct information
Escalate the ticket to related team/department if further clarification needed
Follow up on every ticket with relevant department and ensure customer informed on the progress/solution
Convert customer to spend with us thru phone/email/live chat
Ensure all documentation of order placement, invoicing and order delivery is done accordingly After Sales service / Customer Feedback / Servicing / Repair / Warranty
Answering calls from customers or Check and reply emails/live chat from customers with friendly and professional manner
Raise ticket on system and log customers issue (collecting customer particulars, entering information to the system)
Escalate the ticket to related team/department
Follow up on every ticket with relevant department and ensure customer informed on the progress/solution.

Requirements :

Bachelor degree holder any fiel
Minimum 1 year experience in customer service/social media listening team or live chat environment
Must be able to communicate in Bahasa and English
Able to manage several conversations at once while still providing the best sales / support possible to customers
A calm and patient person
Familiarity with live chat/Marketplace chat/Call center systems (zendesk, livechat, chatbot, etc) is a plus