Home Delivery & Servicing Executive

Date Posted: Posted30+ hari yang lalu

Salary:

Jakarta

Key Responsibilities:

Manage & monitor home delivery schedule to customer and work closely with warehouse transport team
Monitor Aftersales (Servicing) that include the following:
- helping customers in finding spare parts availability and prices - Making sure items repaired in working condition.
- Making sure items received by customers on time.
- Coordinate between company as an aftersales team to the related suppliers.
- Coordinate with technicians on their workload.
- Coordinate between technicians, warehouse and merchandising team in providing spare parts needed for repairing process.
Attending to customers enquiries on servicing via Live Chat and Whatsapp Chat channel.
Monitor all omnichannel orders that allocated to Warehouse & liaise with Warehouse team related Fulfillment operational process.

Requirements:

Diploma or Bachelor degree holder any field.
Have min. 2 years experience - Worked in after sales service environment
Understands Retail store operations as well as eCommerce/market place flow (pre-sales and after-sales service).
Familiarity with live chat/Marketplace chat/Call center systems (zendesk, livechat, chatbot, etc) is a plus
Great written communication skills (speak and write)
Fluent in English
Working location: Bogor warehouse (4 days / week) and Jakarta Pusat Head Office (1 day/week)