Baru Account Manager (Jabodetabek) - MokaPOS

Date Posted: Hari Ini
Salary:
GO-JEK
Jakarta
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Job Description

Location

Jakarta

Work Type

Permanent

Application Posted

July 5, 2021

About the Role
We are looking for a competent Area Account Manager to find business opportunities and manage team and customer relationships in the Jabodetabek area. You’ll be directly responsible for the preservation and expansion of our Area Account Manager for Jabodetabek. The ideal candidate will be experienced in leading a team, customer service, and sales. We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach.

What You Will Do

  • Manage and lead our Account Managers and Account Executives to achieve our targets
  • Take ownership of your area (account management, support coordination, onboarding, engagement)
  • Follow up with internal stakeholders on your merchants’ feedback to improve customer experience
  • Create and implement strategies to engage, retain and help our key merchants to succeed with Moka

What You Will Need

  • At least 4 years of related working experience
  • Strong analytical and planning skills, familiar with Excel
  • Excellent time management and problem-solving skills
  • Superior verbal and written communication skills in both English and Indonesian
About the Team The Commerce Enablement team is a family of 120+ engineers based in Jakarta, Singapore, and India. We consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem. Internally, we promote a culture of engineering excellence, learning, and guided career growth. We advocate sustainable engineering practices, innovation, and working smart more so than working hard. We aim to be a world-class organization, implementing world-class solutions, with world-class engineers leading the way. Our portfolio of products include merchant-facing solutions that enable our subscribed merchant-partners to sell their goods and services both online and offline. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, from an engineering perspective, our challenges are to evolve a general platform for e-commerce that is sufficiently versatile to support rapid product iterations across multiple products, as well as scaling up to an ever-growing user-base. To tackle these challenges, we have adopted event-driven architectural patterns in our engineering designs, as well as agile practices across all our day-to-day processes. This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun online activities. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.

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Job Detail

  • Job Id
    5cb174c49db1c60e
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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